Terms & Conditions

Terms & Conditions

Sales and Refund Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at Snorkel Seal Online Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Snorkel Seal Online Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

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If Product Arrives Damaged Due To Shipping

In order to provide a timely resolution, please follow the instructions below and provide the following (7) digital pictures:

1. A photo of the damaged item.

2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

3. A photo of the packaging material used inside the box (e.g., bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).

4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).

5. A close-up photo of the box manufacturer’s certificate (BMC), if available.

6. Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

7. Dimensions of the box including the package height, length, and width provided in the body of the email.

Note: All photos must be in JPEG or bitmap format. Please email all (7) photos to info@snorkelseal.com and make sure to enter the tracking number in the subject line of the email. Please note that we can accept up to 5 megabytes of information in each email. If the file size exceeds 5 megabytes you may need to send the pictures in multiple emails to prevent any issues. Once the photos are received, an inspection is performed by the end of the next business day and the shipper is contacted with the results. If you are the receiver, please stay in contact with your shipper for additional information regarding the final disposition of the claim.

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Shipping and Payment

Standard Shipping:

Products shipped via standard service are normally delivered within 5-10 business days, within the 48 United States of America. Shipping is calculated at checkout. You have to fill out the billing and shipping information to receive the shipment rate. Your credit card is not processed nor saved at this stage. You will be prompted to proceed to checkout or PayPal for the completion of your order; where your order is processed and completed.

International Shipping:

The shipping rates quoted at checkout are for the 48 United States of America only unless stated otherwise during checkout. International shipping fees are calculated after placement of order. There may also be additional customs fees for international purchases according to each individual country, which the purchaser is responsible for at pick-up.

Undelivered Packages:

Occasionally packages are returned to Re-design Brand as undelivered. When the carrier returns an undelivered package to Re-design Brand, please contact Re-design Brand to make arrangements for reshipment. The purchaser is responsible for all fees incurred for reshipment.

Failed Delivery Attempts:

Most of Re-design Brand’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Re-design Brand or abandon the package. Purchaser is fully responsible for making sure that the shipping address is correct. If abandonment occurs, there is no refund (partial nor full) to the purchaser.

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Product Availability

Snorkel Seal will ship your product 1-2 business days after your completed transaction at checkout. Although Snorkel Seal makes every effort to ship your order according to the lead time provided, the estimated shipment date may change due to weekends, federal holidays, or changes in supply. If the lead time changes, customer service will contact you via email and provide a revised shipping estimate.

Snorkel Seal encourages you to use the contact form for order status information.

Snorkel Seal makes every effort to supply you with the products you order, but there may be occasions when Snorkel Seal confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when products are off-schedule in manufacturing, or when the specific configuration you ordered cannot be sourced. In such cases, Snorkel Seal will contact you to inform you and may suggest alternative products. If you do not wish to order alternative products, Snorkel Seal will cancel your order for those items and refund your purchase price.

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Return and Refund Policy

Refunds will be given for the product, excluding shipping & handling charges. If 'free shipping' was used, actual shipping fees will apply. Purchaser is responsible for return shipping. 14-day limit for returns.

If you are not satisfied with your purchase of a product, please visit us online and contact us for a Return Material Authorization (RMA):

info@snorkelseal.com

1. Custom products, such as custom dimensions, materials, or designs

2. Used product. 

2. Damaged product and/or packaging by user (i.e., bent, stained, torn, scratched, scarred, etc.)

3. Product not in its original packaging with its packing materials

If such a product is returned in any of the conditions stated above, it is the sole responsibility of the purchaser to have the product sent back to their desired location.

Note: Snorkel Seal recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Re-design Brand or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.